FAQ
How Can I Get a Quote?
Simply go to book now page to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
How Am I Charged?
You are only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you pay only for the hours that you had the service.
Does Someone Have to Visit My House Before?
Absolutely not! We would not want pushy sales people coming to our house, therefore we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Are Cleaning Supplies Included?
Cleaning supplies are not included by default. As a result, your cleaner uses the products you like and there isn’t any cross contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on hand.
What If I Am Not Happy With My Cleaning?
Please get in touch with us right away and we will make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Can I Get A Same Day Booking?
We don’t guarantee same day bookings. But, depending on the day, we can often meet this requirement.
Do I Have To Be At Home For My Cleaning?
It is completely up to you. If you are not going to be home, it is especially relevant to let us know how to access your house. You can always call us or send us an email with the details.
Will My Cleaner Arrive At The Exact Time I Booked?
Yes, most of the time. However, we allow a one hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, we would contact you to let you know the ETA.
When Am I Charged For The Service?
You are not charged until after the cleaning is done. Therefore, your invoice will reflect only the amount of time, that your cleaner was actually at your home working.
Are There Any Commitments or Contracts?
No, you can cancel the service anytime without any penalties. Since you don’t have to commit to any contracts or a predetermined number of appointments either.
What Is Included In Standard Cleaning?
Standard cleaning takes into account everything that involves cleaning of a home or apartment. Cleaning, vacuuming floors, cleaning bathrooms, kitchen, living room, bedroom, dusting and more. We, also offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select the service.
What Services Do You Offer?
We also offer a range of services from weekly cleaning to one time cleaning to move in and move out cleaning. You can see different services by visiting the front page and clicking on Our Services page.
How Many Cleaners Do You Send?
Only one cleaner is sent to your home. Hence that if you are on a recurring schedule, we will do our best to match you with the same person each time.
Are My Royal Services Cleaners Screened?
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in person interviews. Furthermore, we require significant experience in residential house cleaning to work with us. To us, first of all, the satisfaction of our clients is the most important.
I Have Other Question. Not Listed Here Above.
Please contact our Customer Service Team HERE.
READY TO BOOK?
Book online in just 60 seconds HERE and your cleaner will arrive at the scheduled time.
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MY ROYAL SERVICES
Our domestic cleaning service can serve you on a
monthly, bi-weekly, or weekly schedule and My Royal
Services will create a plan that suits your needs.
Select the day and time for your cleaning, pay online
and your cleaner will arrive at the scheduled time.
It will just take 60 seconds of your time.
contact info
- My Royal Services
- 075 3787 5777
- info@myroyalservices.co.uk
Professional Terms & Conditions
Please Note
THIS IS AN IMPORTANT DOCUMENT. IT IS A LEGAL CONTRACT BETWEEN YOU AND MY ROYAL SERVICES.
PLEASE DO NOT AGREE TO IT UNLESS YOU HAVE READ AND UNDERSTOOD IT.
DEFINITIONS AND INTERPRETATION
The following terms shall have the following meanings in the agreement:
- Customers – Persons to whom My Royal Services requests the Professional to supply Services
- Professional’s Terms And Conditions – The Professional’s terms and conditions on the Website as may be changed from time to time
- Services – Cleaning services to be supplied by the Professional to the Customers.
- Website – My Royal Services website is www.myroyalservices.co.uk
- In Writing – All forms of visible reproduction in permanent form (including email)
- PROFESSIONAL’S STATUS
– The Professional must be registered as self-employed and must pay their own Taxes and National Insurance Number.
- WORKING HOURS
– The Professional’s normal hours of work can vary from ten hours up to forty-five hours per week, Mondays to Sundays.
- SERVICES
If a Professional accepts a contract with a particular Customer whether one-off or otherwise, the Professional agrees to supply Services to the Customer in accordance with the terms of this agreement. The Professional acknowledges that, notwithstanding any obligations of the Professional to My Royal Services herein regarding the standard of such Services, the Professional contracts direct with each Customer for the Supply of Services and that, in the event of a dispute with the Customer, the Professional’s recourse is against the Customer, and not My Royal Services.
– The Professional promises that it has the necessary skills to supply the Services.
– The Professional shall supply the Services in accordance with a high degree of professionalism and the highest industry standards.
– The Professional shall comply with the applicable laws and regulations in the supply of the Services and otherwise in connection with this agreement.
– The Professional acknowledges that My Royal Services will notify the Professional of any Customer cancellation by text and it is the Professional’s responsibility to frequently monitor for such texts.
The Professional shall promptly notify My Royal Services:
– if for any reason they cannot attend any scheduled visit (in which case it must promptly notify the Customer also) or otherwise becomes unable or unavailable to supply the Services as contracted;
– if they receive any complaints from Customers
– if any grievance that the Professional may have in relation to Customers.
The Professional shall only use Customer contact information insofar as necessary to supply the Services. The Professional shall keep such information confidential and shall delete it on request by My Royal Services
– The Professional shall not during the period of this agreement supply any services to any Customer which have not been booked via My Royal Services. The Professional shall not supply any services at all to any Customer for 6 months after the date of the agreement.
- HOLIDAYS
– The Professional decides when to take their Holiday as per their convenient time. Holiday is to be taken for a maximum of 4 weeks (28 days) per year. If the Professional takes longer than agreed, they could lose their regular customers.
- ENGAGEMENT OF THE WORKERS
– The agency agrees to provide cleaning job to the Professional for regular domestic cleaning.
– If the Professional accepts an engagement they will have to work for the Customer to the Customer’s instructions, as provided for in the terms and conditions set out hereafter.
– In the event of any Customer complaint, upon the instruction of the customer, My Royal Services authorised to withhold any payments otherwise due to the Professional such sum as it considers reasonable for such period.
- TERMINATION AND SUSPENSION
– My Royal Services may at any time whether with or without cause and whether with or without notice, immediately suspend the Professional from the My Royal Services including termination of this agreement.
– The contract is for a period of minimum 3 months. After this period, the contract upgrades automatically. The Professional must give at least 14 days notice to My Royal Services before the ending of collaboration.
- DEPOSIT & CANCELLATION POLICY
– There is a cancellation policy in place for both Professionals and Customers. While the platform is designed to be as flexible as possible, last minute cancellations erode the customers’ trust in My Royal Services and prevent other Professionals from claiming jobs, which leads to fewer jobs being available to the Professionals.
We are collecting £30 deposit each week for 5 weeks. To get the deposit back, you need to give us minimum 2 weeks notice.
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- LAW
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– Before signing this form, please read carefully the terms and conditions provided. By signing, the Professionals accepts that they have read and understood the terms and conditions.
– This Agreement should be created in accordance with the laws of England and Wales and should be subject to the exclusive jurisdiction of the English court.