Terms and Conditions
Definitions
1.1. In these Terms of Business the following definitions apply:
“The Company”; “We”; “Us”; – means My Royal Services, registered in England and Wales.
“Cleaner” – refers to the person or a firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company; as defined by the Companies Act 1985 to whom the cleaning services are supplied to by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
Contract
2.1. These Terms and Conditions represent a contract between My Royal Services and the Client.
2.2. The Client agrees that any use of the Company’s services; including placing an order for services by phone, email, website forms, shall constitute the Client’s acceptance of these Terms and Conditions.
2.3. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
Cost
3.1. New Clients, have to sign a service contract with the Company prior to first visit. Also, there is a minimum of 3 hours per cleaning visit.
3.2. Clients, who have not signed a service contract with the Company, are charged £14.00 per hour. There is a minimum of 3 hours per cleaning visit.
Equipment
4.1. Cleaning materials (detergents, solutions, towels, cloths, gloves) and equipment (vacuum cleaner, iron, ironing board, mop, brush and broom etc.); must be provided by the Client. All equipment must be safe to operate, in full working order and must not require any special skills to be used for the purpose of cleaning.
4.2. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner.
4.3. Also, if the cleaning materials are not provided by the client or value on utility and laundry cards, and Client asks the Company/company operative to purchase said items on their behalf, the Client understands that a £5.00 service charge will apply and will be added to the cleaning materials bill.
4.4. A detailed list of cleaning specifications must be provided by the Client to the cleaning operatives prior to service commencing. If only verbal description of the tasks has been provided, the Company shall not be responsible for any tasks not carried out.
Payment
5.1. Payment is due prior to service commencement; in the form of a bank transfer/standing order or a major credit/debit card (UK only) payment. We reserve the right to cancel services without notice due to declined credit card transactions or non-cleared funds.
5.2. One off cleaning service requires a deposit payable to the Company by debit/credit card in advance. The remaining balance must be paid by cash to the cleaning operative, before the operative leaves the Client’s premises. If no payment has been received at the time of completion of the cleaning service; the Client agrees to and authorises the Company to charge his debit/credit card with the outstanding amount.
5.3. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment.
5.4. If the Company is forced to refer the Client’s account for collection to a third party then extra costs may be added to the outstanding amount, by the debt collecting company.
5.5. The Client agrees to and authorises the Company to charge his debit/credit card with any outstanding amounts owed to the Company.
Refunds
6.1. No refund claims will be entertained once the cleaning service has been carried out.
6.2. Refund will be issued only if the Client has cancelled; a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already taken by the Company.
6.3. If a cleaning operative does not attend a cleaning visit, the refund will be issued; payment for which has been already collected by the Company.
Cancellation
7.1. There is a £30.00 late cancellation/lock-out fee; for cancelling or rescheduling a visit with less than 24 hour notice for non contract Clients. The same fee applies if the cleaning operatives are unable to gain access to the Client’s home, through no fault of the Company.
7.2. The contracted Client agrees to pay the full price of the cleaning visit; if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the cleaning operatives cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.
7.3. In case that the Client needs to change a cleaning day or time the Company will do its best to accommodate him. A minimum 48 hours’ notice is required. Please note that the Company cannot guarantee that the same operative will be available on a new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.
7.4. The Company’s cleaning operatives work on any day of the week including Bank Holidays. If the Client’s cleaning visit is due on a Bank Holiday and he hasn’t called or e-mailed the Company to cancel the visit 24 hours prior to the start of the cleaning session, the Client agrees to and understands that the regular amount due for that cleaning visit will be charged regardless of whether the cleaning operative has cleaned the Client’s property or not.
Termination Of Contract
8.1. The cleaning contract, may be terminated by giving 14 days prior notice, specifying the last cleaning date. The Client agrees to have 2 cleaning visits carried out during the 14 days’ notice period.
8.2. The Client agrees, therefore, to pay a cancellation fee of £60.00 if: 1) No notice is given; 2) The Client provides a termination notice and requires less than 2 cleaning visits.
8.3. Hence, notice can only be given on weekdays between 9 am and 5 pm.
8.4. After the client cancels service and requires keys to be returned, £10 will be charged to cover the cost of the Special Delivery post.
Employment Referral Fee
9.1. It is especially relevant, that the Client is liable for an employee referral fee of £500.00 per person; should he directly employ (either legally or on a cash basis) anyone currently employed/sub-contracted by the Company; or employed/sub-contracted by the Company within the 1 year period prior to such employment. The Client agrees to pay this fee whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs. Also, further agrees to reimburse the Company for any and all collection or legal fees the Company incurs in collecting this fee.
10. Law
10.1. These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
