Written by My Royal Services on . Posted in About us
Our mission is to always achieve high standards and maintain it. We are always trying to adapt to each and every customer, to accommodate the needs of their home or business and achieve maximum satisfaction of our clients.
We love what we do and are happy to do the jobs that you hate! We aim to be a leading company in delivering high-quality, reliable and affordable cleaning solutions to our customers.
don't know where to start? Start here
Our domestic cleaning service can serve you on a
monthly, bi-weekly, or weekly schedule and My Royal
Services will create a plan that suits your needs.
Select the day and time for your cleaning, pay online
and your cleaner will arrive at the scheduled time.
It will just take 60 seconds of your time.
Professional Terms & Conditions
Please Note
THIS IS AN IMPORTANT DOCUMENT. IT IS A LEGAL CONTRACT BETWEEN YOU AND MY ROYAL SERVICES.
PLEASE DO NOT AGREE TO IT UNLESS YOU HAVE READ AND UNDERSTOOD IT.
DEFINITIONS AND INTERPRETATION
The following terms shall have the following meanings in the agreement:
– The Professional must be registered as self-employed and must pay their own Taxes and National Insurance Number.
– The Professional’s normal hours of work can vary from ten hours up to forty-five hours per week, Mondays to Sundays.
If a Professional accepts a contract with a particular Customer whether one-off or otherwise, the Professional agrees to supply Services to the Customer in accordance with the terms of this agreement. The Professional acknowledges that, notwithstanding any obligations of the Professional to My Royal Services herein regarding the standard of such Services, the Professional contracts direct with each Customer for the Supply of Services and that, in the event of a dispute with the Customer, the Professional’s recourse is against the Customer, and not My Royal Services.
– The Professional promises that it has the necessary skills to supply the Services.
– The Professional shall supply the Services in accordance with a high degree of professionalism and the highest industry standards.
– The Professional shall comply with the applicable laws and regulations in the supply of the Services and otherwise in connection with this agreement.
– The Professional acknowledges that My Royal Services will notify the Professional of any Customer cancellation by text and it is the Professional’s responsibility to frequently monitor for such texts.
The Professional shall promptly notify My Royal Services:
– if for any reason they cannot attend any scheduled visit (in which case it must promptly notify the Customer also) or otherwise becomes unable or unavailable to supply the Services as contracted;
– if they receive any complaints from Customers
– if any grievance that the Professional may have in relation to Customers.
The Professional shall only use Customer contact information insofar as necessary to supply the Services. The Professional shall keep such information confidential and shall delete it on request by My Royal Services
– The Professional shall not during the period of this agreement supply any services to any Customer which have not been booked via My Royal Services. The Professional shall not supply any services at all to any Customer for 6 months after the date of the agreement.
– The Professional decides when to take their Holiday as per their convenient time. Holiday is to be taken for a maximum of 4 weeks (28 days) per year. If the Professional takes longer than agreed, they could lose their regular customers.
– The agency agrees to provide cleaning job to the Professional for regular domestic cleaning.
– If the Professional accepts an engagement they will have to work for the Customer to the Customer’s instructions, as provided for in the terms and conditions set out hereafter.
– In the event of any Customer complaint, upon the instruction of the customer, My Royal Services authorised to withhold any payments otherwise due to the Professional such sum as it considers reasonable for such period.
– My Royal Services may at any time whether with or without cause and whether with or without notice, immediately suspend the Professional from the My Royal Services including termination of this agreement.
– The contract is for a period of minimum 3 months. After this period, the contract upgrades automatically. The Professional must give at least 14 days notice to My Royal Services before the ending of collaboration.
– There is a cancellation policy in place for both Professionals and Customers. While the platform is designed to be as flexible as possible, last minute cancellations erode the customers’ trust in My Royal Services and prevent other Professionals from claiming jobs, which leads to fewer jobs being available to the Professionals.
We are collecting £30 deposit each week for 5 weeks. To get the deposit back, you need to give us minimum 2 weeks notice.
– Before signing this form, please read carefully the terms and conditions provided. By signing, the Professionals accepts that they have read and understood the terms and conditions.
– This Agreement should be created in accordance with the laws of England and Wales and should be subject to the exclusive jurisdiction of the English court.